First things first, you’ll need to choose a plan. They all run on a month-to-month basis, giving you the flexibility to dial up or down the level of service you need. Already know what plan you need? Let's get started.
Enjoy direct support for your website, with up to one hour of assistance every month. This includes monthly backups for data security and peace of mind, along with regular security updates to safeguard your site. Additionally, benefit from monthly WordPress + plugin updates to maintain optimal performance and security.
Gain peace of mind with access to your website's live status updates and historical uptime data through your own Status Page.
Gain peace of mind with access to your website's live status updates and historical uptime data through your own Status Page.
Use of the default WordPress mailer.
Use of the default WordPress mailer.
I do not outsource any of my work. When you choose to work with me, you can be assured that I will be your direct point of contact.
Up to one hour of dedicated support every month for resolving issues and making improvements to your website.
Taking daily backups of your site, providing peace of mind that your data is always secure and can be restored if needed.
Protect your website from threats with daily security updates, keeping your site safe from vulnerabilities.
Keep your website running smoothly with weekly updates to WordPress core and plugins, ensuring optimal performance and security.
Receive a weekly performance review to identify areas for improvement and optimise your website's speed and user experience.
Stay ahead of potential threats with weekly security assessments, identifying and addressing potential threats.
Gain peace of mind with access to your website's live status updates and historical uptime data through your own Status Page.
Benefit from uptime monitoring every 60 seconds, ensuring that your website is always accessible to users.
Keep your SSL certificate valid and secure with continuous monitoring.
Take your website monitoring to the next level with additional domain expiration monitoring and prevent domain expiry issues.
Enhance user experience by detecting and logging 404 errors, allowing you to promptly fix broken links.
SMTP email setup to enhance the deliverability and reliability of your emails, ensuring they reach the intended recipients.
Monitoring email deliverability in real-time to ensure no emails are lost or undelivered.
Github repository for your website, facilitating version control and future updates.
Test changes in a dedicated staging environment before deploying them live, minimising risks and errors.
Meet with me to review your website's progress, strategy, and future improvements.
We have been delighted with the service. We're confident that our websites are being looked after. Tom acts quickly whenever we have a query or request, and can always be relied on for good advice.
Vivienne Kennedy, Director
Broadmead BID
We have seen an immediate improvement in our website speed and performance. Working with Tom was very easy, and we will continue working with him on future projects.
Jazz Wing, Marketing Director
Extreme Design
Tom always provides an excellent, professional and diligent service. He's always delivered great work, on point, on time and on budget. I wouldn't hesitate in recommending him.
James Guest, Digital Consultant
JG Digital
Getting started is easy. Get in touch via the contact form and I’ll set up an initial conversation to discuss your needs. Then, if you’d like to go ahead, I’ll get your site on the maintenance schedule.
An Essentials or Advanced plan suits most people’s support and maintenance needs. But if you’d like a more comprehensive service, such as advanced security measures and website monitoring, a Premium plan could be a better fit. If you're not sure which to choose, I’ll help you pick a plan that suits your requirements.
My plans are built to be flexible. You can upgrade, downgrade or even cancel yours whenever you want.
You’ll be billed monthly. Invoices are generated on the 1st of each month, and the invoice payment term is 14 days.
The hours in your maintenance plan cover the time I’ll spend fixing issues and improving your site. Any work you need outside of these hours will come at an extra cost. And just remember – this covers maintenance and support for your site, not general IT support.
I aim to respond to all support requests within 48 hours during my working hours, which are 9am to 5pm (Monday to Thursday)
For urgent inquiries outside of these hours, such as weekends or holidays, I strive to address them as promptly as possible upon my return to work.
Support hours don’t roll into the next month. However, I follow a fair-use policy. You can expect flexibility without a strict hour-to-hour consistency, and any work you request outside this allocation costs more.
Sadly, I don’t offer web hosting. However, I work with a reliable and trustworthy hosting provider I personally know – and, most importantly, can confidently recommend.
I don’t outsource any of my work. If you choose to work with me, I’ll be your direct point of contact.
I work with several agencies to maintain their client websites, and offer custom pricing based on their specific needs and number of sites. Get in touch if you’d like to know more.
Absolutely. If none of the above fits your business requirements, I’ll create a custom plan that’s specific to your unique needs. Contact me to discuss your requirements for a personalised support and maintenance plan.
Fill out the form below to get your maintenance plan started.